Are you
looking for Technical Support Manager Job
at Chennai? Want to get Job in HCL?
HCL has recently announced the walk-in for Technical Support Manager at Chennai
on 29 Nov 2014. Check below more details.
Company Name: HCL
Company Website: www.hcl.com
Company Profile:
HCL is a
$5.3 billion leading global technology and IT enterprise comprising two
companies listed in India - HCL Technologies and HCL Infosystems. Founded in
1976, HCL is one of India's original IT garage start-ups. A pioneer of modern
computing, HCL is a global transformational enterprise today. Its range of
offerings includes product engineering, custom & package applications, BPO,
IT infrastructure services, IT hardware, systems integration, and distribution
of information and communications technology (ICT) products across a wide range
of focused industry verticals. The HCL team consists of over 71,000
professionals of diverse nationalities, who operate from 29 countries including
over 500 points of presence in India. HCL has partnerships with several leading
Global 1000 firms, including leading IT and Technology firms.
Designation/ Job Role: Technical Support Manager
Job Type: BPO
Required Educational Qualification: Any Graduate
Required Experience: Candidates should have minimum 1 to
4 Years experience required
Work Place: Chennai
Interview Place: Bangalore
Shift: Any shift
Contract: As per company needs
Salary: High in Salary
Job Responsibilities:
Provide
hardware / software / network problem diagnosis / resolution via
telephone/email/chat for end users.
Route
problems to internal 2nd and 3rd level IT support staff.
Coordinate
and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer
and provide User account provisioning.
Use the
Incident Management System to document and manage problems and work requests
and their respective resolutions and circumvention's.
Responds to
telephone calls, email, instant messages, and assigned tickets from users;
Assign work orders / incidents to appropriate support teams and follow up until
closure.
Respond to,
and diagnose, problems through discussions with users, including problem
recognition, logs, research, isolation, resolution, and follow-up steps.
Provide
level 1 remote desktop support and perform other activities based on SOPs.
Perform user
account management activities.
Escalate
complex problem to appropriate support specialists.
Responsible
for activities relating to the evaluation, analysis, and setup of PC-based
software products (e.g., word processors, spreadsheets, presentation graphics,
database management systems, electronic mail, and communications).
Troubleshoot
client software and basic network connectivity problems.
Identify,
evaluate and prioritize customer problems and complaints.
May train
users and operators on a limited basis and/or may write training procedures.
Participate
in on-going training and departmental development.
Routine
maintenance updates with other IT staff and business units.
Provide all
required documentation including standards, configurations and diagrams.
Provide
knowledge transfer of Service Desk operations.
Required Documents in Walkin
Kindly carry
your resume and photo ID proof.
Please
mention Shalini Sharma on your resume.
Walkin Date, Time and Place
Walk-In Date: 29 Nov 2014
Walk-In Time: 10:00 AM
Venue Location:
HCL Comnet
Systems and Services Ltd.,
STPI Unit,
Surya Sapphires Plot No 3,
2nd Floor,
HCL Comnet Block,
Survey No 20
& 22, Konnappana Agrahara Village,
Electronic
City, Hosur Road, Bangalore 560 100.